Newquay Zoo is now open to all guests, with Covid-19 and social distancing safety regulations in place.
We look forward to welcoming you back!
Newquay Zoo now open to all guests from Thursday 3rd December.
The majority of the zoo will be open with Covid-19 social distancing and safety measures in place.
Tickets and entry
We are limiting the number of guests per day, including Annual Pass holders and anyone who has a complimentary ticket. Entry is permitted in half-hour slots throughout the day (this refers to your arrival time, not the length of your visit).
In line with Government guidelines, we are currently unable to permit any groups of guests with more than six people into the zoo.
Please do not book tickets for a group larger than six people, unless your single household family 'bubble' has more than six people in it.
If you are buying new tickets or are an Annual Pass holder, you can pre-book your day tickets/time slot here.
If you have a complimentary ticket, existing pre-paid ticket, or would like to book a visit from a reciprocal zoo, please call 01637 873342 to book your time slot, we cannot process these online.
Tickets and time slots to book from 3rd December 2020 - 3rd January 2021 will go live on our website from just after midday on Friday 27th November.
For the rest of 2020 we will be open from 10am-4:30pm.
Please note: we will be closing early on Christmas eve at 2pm. We are closed on Christmas Day.
Annual pass holders
All Annual Passes will be extended for the length of time the zoo is closed. Passes will extend automatically from the date that we are able to safely re-open; you do not need to do anything.
The Tropical House, which is home to the sloths, small reptiles and amphibians, will remain closed for guest safety due to covid-19 restrictions. We don't have a timescale of when it is likely to re-open, but please check back here for updates.
Gems of the Jungle/ Madagascan Walkthrough
Due to current regulations in place for England and Avian Influenza, Gems of the Jungle and the Madagascan Walkthrough will be closed.
Cases of Avian Influenza (bird flu) have been reported in the UK and, as a result, the government has imposed a prevention zone across the entire country. Here at Newquay Zoo we have many rare and endangered species of birds so it’s important that we do everything we can to protect them from this deadly disease.
We have not yet seen any cases of bird flu in Newquay, but to help protect our birds we have introduced a number of enhanced hygiene measures. One of these measures is to minimise the number of people that go into our indoor walk-through areas so, for the time being, only zoo staff have access to Gems of the Jungle and the Madagascan Walkthrough.
You can still see many of our amazing birds elsewhere in the zoo, and we look forward to welcoming you back to meet the rest of them soon.
Thank you for your help in protecting our birds.
How can you support us?
We really, really need your support during this difficult time. The second lockdown has resulted in more loss of income, we need your help now more than ever. There are many ways in which you can support us:
- Make a donation online to our Support Fund here
This is super easy to do and the money will go directly towards the care of our animals while we're closed.
- Donate to us via text - to donate £10, simply text NZOO to 70085
Texts will cost £10 plus one standard network message rate and come straight to us.
- Purchase an animal adoption
This is a lovely gift for any animal lover and a great way of showing your support.
- Become an Annual Pass holder
Your new Pass will start for 12 months on the date that we're safely able to re-open.
Did you know that you can shop on Amazon and donate to our charity at no extra cost to you?
Simply click here or through the box below and then shop as normal.
Both Paignton Zoo and Newquay Zoo are listed on Amazon under 'South West Environmental Parks', which is the name of our parent charity.
To give Newquay Zoo more of a chance to get through this period, we will be working on a reduced team. We ask you to please bear with us while we're working hard to respond to any enquiries as quickly as possible.
We hope that we have answered your question above, but if not please email us at [email protected] and we will aim to get back to you.
Thank you for your patience and support during this difficult time. We will continue to keep you up to date with everything zoo-related, so please make sure you follow us on social media too.
We thank you so much for your loyal support and look forward to welcoming you back!