Due to unforeseen circumstances we have had to close our catering outlets across the site, effective from today. We hope to be able to re-open our outlets again soon and we will of course keep everyone updated via our social media channels.

 

We are open...

                                                           BOOK YOUR VISIT UP UNTIL 31st July

 

All guests will be required to book an entry time slot, including Annual Pass Holders, before you visit.

In line with Government guidelines, guests will need to keep to their group of six, unless your single household family 'bubble' has more than six people in it, when visiting any open indoor areas.

If you have a complimentary ticket or existing pre-paid ticket please call 01637 873342 to book your time slot, as we cannot process these bookings online.    

 

To find out about our full Covid-19 safety measures that will be in place during your visit, please see our Staying Safe at the Zoo Guide.


Ticketing and entry

We are limiting the number of guests each day, including Annual Pass holders and anyone who has a complimentary ticket. Entry will be permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).

In line with Government guidelines, guests will need to keep to their group of six, unless your single household family 'bubble' has more than six people in it, when visiting any indoor areas.

All outdoor exhibits and the majority of indoor exhibits are now open to guests. Please find information on which exhibits are opened to guests below.

Please make sure you book the right time, date, number of guests and check the weather before you book as bookings are both non-refundable and non-transferable.


Opening times


From 12th April 2021 the zoo will be open from 10am – 5pm (the last bookable time slot will be at 3:30pm).


Which exhibits will be open/closed and animal off-shows

All outdoor exhibits and the majority of indoor exhibits are now open to guests. Guests aged 11 or over must wear face coverings in indoor areas unless they are medically exempt.

  • The Dragon Maze will remain closed.
  • Unfortunately our Tropical House, home to our sloths and reptiles, will remain closed for now due to ventilation and Covid social distancing measures in place.
Exhibit Is it open? Is there a one way system in operation? Are there entry/exit doors open? Are face coverings required in the exhibit?
Gems of the Jungle Yes Yes Yes No
Tropical House No N/A N/A N/A
Madagascan Walkthrough Yes N/A N/A N/A
African Savannah Yes Yes No No
Oriental Garden Yes Yes No No
Wildlife at Night  Yes Yes Yes Yes
Village Farm Yes Yes No No

 

There may be times when some of our animals may not be viewable at the exact time that you visit an exhibit, as we not do not 'force' them to be 'on-show'. If an animal is not immediately visible, they could be resting in their off-show area or somewhere out of view in their naturalistic exhibit, so please make time to pop back later in the day - it will be worth the wait!


Annual pass extensions

All Annual Passes have been extended for the length of time missed out on due to lockdown.

If we have to close at all again this year due to Covid-19 restrictions, Annual Passes will all again be automatically extended.

 

How can you support us?

We really, really need your support during this difficult time. There are many ways in which you can support us:

  • Make a donation online to our Support Fund here
    This is super easy to do and the money will go directly towards the care of our animals while we're closed.
  • Donate to us via text - to donate £10, simply text NZOO to 70085
    Texts will cost £10 plus one standard network message rate and come straight to us.
  • Purchase an animal adoption
    This is a lovely gift for any animal lover and a great way of showing your support.
  • Become an Annual Pass holder
    Your new Pass will start for 12 months on the date that we're safely able to re-open.

 

Did you know that you can shop on Amazon and donate to our charity at no extra cost to you?      

Simply click here or through the box below and then shop as normal.
Both Paignton Zoo and Newquay Zoo are listed on Amazon under 'South West Environmental Parks', which is the name of our parent charity.
 

We ask you to please bear with us while we're working hard to respond to any enquiries as quickly as possible.
We hope that we have answered your question above, but if not please email us at [email protected] and we will aim to get back to you.

Thank you for your patience and support during this difficult time. We will continue to keep you up to date with everything zoo-related, so please make sure you follow us on social media too.

We thank you so much for your loyal support!

Quotes You have a great Zoo! My daughters had a great time! Quotes