Due to unforeseen circumstances we have had to close our catering outlets across the site, effective from today. We hope to be able to re-open our outlets again soon and we will of course keep everyone updated via our social media channels.
We are open...
All guests will be required to book an entry time slot, including Annual Pass Holders, before you visit.
In line with Government guidelines, guests will need to keep to their group of six, unless your single household family 'bubble' has more than six people in it, when visiting any open indoor areas.
If you have a complimentary ticket or existing pre-paid ticket please call 01637 873342 to book your time slot, as we cannot process these bookings online.
To find out about our full Covid-19 safety measures that will be in place during your visit, please see our Staying Safe at the Zoo Guide.
Ticketing and entry
We are limiting the number of guests each day, including Annual Pass holders and anyone who has a complimentary ticket. Entry will be permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).
In line with Government guidelines, guests will need to keep to their group of six, unless your single household family 'bubble' has more than six people in it, when visiting any indoor areas.
All outdoor exhibits and the majority of indoor exhibits are now open to guests. Please find information on which exhibits are opened to guests below.
Please make sure you book the right time, date, number of guests and check the weather before you book as bookings are both non-refundable and non-transferable.
From 12th April 2021 the zoo will be open from 10am – 5pm (the last bookable time slot will be at 3:30pm).
Which exhibits will be open/closed and animal off-shows
All outdoor exhibits and the majority of indoor exhibits are now open to guests. Guests aged 11 or over must wear face coverings in indoor areas unless they are medically exempt.
- The Dragon Maze will remain closed.
- Unfortunately our Tropical House, home to our sloths and reptiles, will remain closed for now due to ventilation and Covid social distancing measures in place.
|Exhibit||Is it open?||Is there a one way system in operation?||Are there entry/exit doors open?||Are face coverings required in the exhibit?|
|Gems of the Jungle||Yes||Yes||Yes||No|
|Wildlife at Night||Yes||Yes||Yes||Yes|
There may be times when some of our animals may not be viewable at the exact time that you visit an exhibit, as we not do not 'force' them to be 'on-show'. If an animal is not immediately visible, they could be resting in their off-show area or somewhere out of view in their naturalistic exhibit, so please make time to pop back later in the day - it will be worth the wait!
Annual pass extensions
All Annual Passes have been extended for the length of time missed out on due to lockdown.
If we have to close at all again this year due to Covid-19 restrictions, Annual Passes will all again be automatically extended.
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